Plumbing Questions, Answered

Common questions about booking, emergencies, the areas we serve and pricing. Call 585-577-4911 if yours is not here.

Booking and hours

Yes. Call 585-577-4911 any time, 24 hours a day, 7 days a week. We answer and dispatch.

We offer same day service across the Rochester area and beyond. Call 585-577-4911 and we confirm a time that works for you.

Call 585-577-4911 or use our online booking form. Tell us what is going on and pick a time.

Shut off the main water valve if you can reach it, then call 585-577-4911 right away. If there is water near electrical panels or outlets, keep clear and tell us when you call.

Emergencies

Yes. Call 585-577-4911 any time, 24 hours a day, 7 days a week.

A burst pipe, no water, a backed up sewer line, a leaking water heater or flooding from a pipe all count. Call and we will talk you through it.

Leave the area and call your gas utility first. Then call us at 585-577-4911 for the gas line repair.

Pricing

We give you the full up-front price for the job before any work starts. There are no hidden fees.

We stand behind our work in writing.

Yes. We partner with Wisetack to offer flexible financing on plumbing projects, so you can pay over time. See our financing page for details.

Looking to spread out the cost? See our financing page.

Service areas

We serve Penfield, Irondequoit, Ontario, Walworth, Fairport, East Rochester, Pittsford, Brighton, Rochester, and other towns in Monroe County.

Yes. We handle commercial plumbing, drain and sewer problems for Rochester area and beyond businesses and rental properties.

Yes. When a blockage is deep or keeps coming back, we use an in-line camera to find the cause before we clear it.

Yes. We install energy efficient tankless water heaters and new tank water heaters, and we repair any brand or model.

Call Steam Police Plumbing Now!

The team of plumbing specialists at Steam Police are ready to help you today. Call us now or send a message and we will call you back.